Overview
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WHH - Case Manaegment System
Overview
Welthungerhilfe (WHH), one of the largest private aid organizations in Germany, required a Case Management System (CMS) to improve their ability to track and manage aid delivery in humanitarian crises. The CMS aimed to streamline case workflows, improve data accuracy, and enhance reporting capabilities to ensure the effective allocation of resources. This system is critical to WHH's mission of combating hunger and promoting sustainable development.
Services:
Custom web application
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What We Do
Boulevard Solutions developed a comprehensive Accountability System tailored to WHH’s operational framework. Key features include:
Feedback and Complaint Mechanism: Designed a user-friendly platform for beneficiaries to submit feedback and complaints confidentially. Enabled multi-channel access (web, mobile app, and hotline).
Real-Time Monitoring: Integrated dashboards to monitor and track feedback trends, complaint statuses, and resolution timelines.
Case Resolution Workflow: Automated complaint assignment based on case type and severity. Included escalation paths for unresolved issues to ensure accountability.
Data Analysis and Reporting: Provided insights into trends and common issues, enabling WHH to refine its programs. Created detailed reports for stakeholders to highlight the impact and responsiveness.
Secure Role-Based Access: Ensured data security and privacy by restricting access based on roles and permissions.
